Taj Hotel is honored to be part of Harvard study

Mumbai: The Taj Hotel is honored to be part of a Harvard Business School case study following the inclusion of the heroic response of its employees during the 26/11 terror attacks here, a hotel spokesperson said in a statement.

The multimedia case study 'Terror at the Taj Bombay: Customer-Centric Leadership' by professor Rohit Deshpande of the Harvard Business School (HBS) documents the bravery and resourcefulness shown by rank-and-file employees during the attack.

"The Tata group has a long standing association with HBS. Deshpande, during one of his engagements with the group, felt that the story provides a great opportunity to showcase unique leadership in crisis management and in this he saw the potential of a great case study coming out from one of the new emerging economies.

The study focuses on how most employees of the hotel stayed put at their positions during the attacks and how they saved several guests of the hotels.

 As many as 12 employees of the hotel are said to be killed in the attack.

The study says the level of loyalty and dedication cannot be replicated elsewhere.