What are the roles and tasks of call center agents?

All clients who contact online call center operators must be available promptly. That implies they should be prepared to answer calls and do their utmost to support or aid the consumer on their trip.

Their responsibilities include delivering information, aiding with shopping, resolving problems, and even acting as a liaison between a client and another firm employee. Because call center agent roles are fluid, it is critical to be prepared for any eventuality.