Apology Letter Template

Apology Letter Template 1

Apology Letter Template 2

_________________Organisation letterhead

____________Title (Letter of Apology)

Date

(can be positioned left, right, centre, before, after or at the start)

___________Recipient’s Name (specific official or person)

___________Recipient’s Designation

___________Recipient’s Address (can be positioned left, right or centre)

Dear _____ (customer name)

Please accept our sincere apologies for the inconvenience you experienced arising out of _______________ on ___________ (date, month and year).

At ________ (your organisation name) we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to _________ (cause of complain) due to which the ________ (service/product offered)

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by __________________ (remedial measures etc.)

As you suffered mental anguish and harassment due to this serious oversight, we are providing you __________ (compensation, gift, voucher etc.)

We deeply value your relationship with you and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at the following address:

___________ (Organisation address)

___________ (Organisation contact numbers)

___________Your Name

___________Your Signature

___________Your Designation

___________Your Organisation

___________ (date) 

Dear _______ (recipient’s name)

I am sorry for what happened the other night. I know you are angry at me and I deserve your hatred and frustration.  But you do not deserve any of the grief and anger I have caused you.

Words will never fully express how sorry I am, but I truly hope that it is a good start.

I regret nothing more in life than what I have done to you; it was totally wrong, stupid and immature of me. I was angry to hear ___________ and without realising I shouted out at you. I can’t bear to see you unhappy because of my actions. When our relationship began, I promised to myself that I would always keep you happy. I failed. I failed both of us.

But I want to make amends. I truly do. You’re too important of a person to lose and I hate myself for realizing that now rather than earlier. I understand the gravity of the situation, and I hope that you can find it in your heart to forgive me.

Please call me ASAP.

Waiting eagerly to hear from you.

Love always,

_________ (Your name)