Complaint Acknowledgement Letter

Blink Retail
Old Road, New Street,
Komvaed 1065,
Indonesia
Tel. No. – 6234825, 5623563
[email protected]

17^th November 2014

Mr. Port Blait
#8876, Lake View,
Bali, Indonesia

Dear Mr. Port Blait

We are writing to acknowledge your complaint made to our Customer Care Executive on 17^th November 2014, regarding the Defective piece of Black T Shirt, Code Number 012 ordered by you on 16^th November 2014. Your Complaint Number is W312RT, please use this complaint number while referring to the complaint with us.

We are currently looking into this matter and you will hear from us again no later than 19^th November 2014. We assure you that the problem will be resolved within the 72 hours frame time.

We apologise for the inconvenience caused to you and we assure you that you have the options of:

1) ‘Full Refund to your Bank along with Gift Coupon’ (as a Goodwill Gesture) within 7 working Days from the date of Issue Resolved

Or

2) ‘Refund as Purchase Points’

Or

3) ‘Replacement’, upon our satisfactory examination of the product.

Thank you for contacting us and for your patience while we explore this matter.

If you have any questions concerning this letter, or if you would like to discuss the complaint further, please contact Customer Care at 1899033 or email us at [email protected]

Yours sincerely

Doug Drinj
Customer Care Executive
Blink Retail