Customer Apology Letter

Ariatel

282 Satya Niketan,

Opp Venketeshwara Collage

Chennai

                                                                           Letter of Apology

1st August 2013

Ripinderpreet Singh

Karykalani,

2708 – d

Chennai

Dear Ripinderpreet Singh

Please accept our sincere apologies for the inconvenience you experienced arising out of incorrect information provided to you by our staff regarding your broadband plan on 29^th July 2013

At Ariatel, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to software malfunction due to which the broadband plan you had subscribed had different features as compared to the original plan subscribed.

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by successful testing of our software updater which has shown no errors and is worldly renowned for its stability and functioning.

As you suffered mental anguish and harassment due to this serious oversight, we are providing you 2 months free subscription starting from 29^th August to 29^th October 2013.

We deeply value your relationship with you and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at the following address:

Ariatel,

282 Satya Niketan,

Opp Venketeshwara College,

Chennai

Thanking you.

Yours in service,

Shiv Sunder

Customer Care Executive Officer

Ariatel