Customer Complaint Letter

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Customer Complaint Letter

Complaint Letter for goods delivered in less quantity

 

                                                                   Revathi Multimedia
                                                                  5382 Western Church
                                                                           Kolkatta

9th April 2012

Attn: Mr. Sanjay Kalra
Sales Manager
Long Lasting Electronics
711 Ashtutosh Mukherjee Road
Kolkatta - 200

Dear Mr. Kalra

Re. Order No. 475382

This is to inform you that the goods we ordered from your company have not been supplied in exact quantity as ordered.

On 7th April 2012 our Firm – ‘Revathi Multimedia’ placed an order with your firm ‘Long Lasting Electronics’ for 2,000 Cannon Camera Rechargeable Batteries. The consignment arrived on 8th April 2012 but there were only 200 batteries.

Those batteries were required on the designated date and your mistake put us in an inconvenient situation. We had to make some emergency purchases to fulfil our commitments towards our clients.

I am writing to ask you to up for the shortcoming and ensure that such occurrences do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely.

Signature (Jaipuria Pathak)

Typed Name (Jaipuria Pathak)

Purchasing Officer