ATM Technician (ATM Service Technician) is a professional who maintains ATMs, as well as all related PC peripherals and network connectivity. The majority of a Technician’s job entails dealing with service calls to ensure ATMs are up and running at all times.
They are also given an assigned area where they need to know how to provide support to all of their customers and ATMs. It includes being able to follow all security control processes, to be able to get into the areas of responsibility.
ATM Technician Eligibility
The main qualification for becoming an ATM Technician is either a Certificate or associate's degree preferred such as Degree in Electronics, Computer Science, and Mechatronics Technology.
ATM Technician Required Skills
- ATM Technicians have strong communication, analytical, and customer service skills, manual dexterity, troubleshooting skills, and the ability to multi-task.
- They also have computer skills like PC and software installation knowledge; and technical skills such as understanding of ATM technology and equipment desired, knowledge of mechanical equipment.
- They are required to have skills like strength to lift heavy equipment; creative and analytical problem-solving skills and familiarity with information technology.
- ATM Technicians must balance the technical nature of the job with the customer service environment as they have to come in contact with several clients with varying demands.
How to become an ATM Technician?
One has to follow the given steps for becoming an ATM Technician:
Step 1
After clearing 10th class or in some cases 12th class the aspiring candidates have to pass a Certificate/Degree course in Electronics or Computer Science from a recognized institute. There are many colleges/universities offering courses in the very subjects. The admission is given on the basis of entrance/percentage to students for the courses.
Certificate/Diploma Courses:
- Certificate Course in Basic Electronics
- Diploma Course in Electronics Maintenance
- Certificate Course in Digital/Analog Integrated Circuit Electronics
Step 2
After clearing one of these courses the aspiring candidates opt for a job or go for a related Bachelor's degree course like B.Sc. (Electronics) or B.Sc (Computer Maintenance & Electronics).
ATM Technician Job Description
ATM technician job includes working with a variety of tools, in order to get inside of the ATM such as the knowledge of various ATM systems including NCR, Wincor, Fujitsu, and Diebold.
ATM Service Technicians also are responsible for on-site diagnosis and technical fixes. It may include a card, bill, and paper jams, as well as network connection problems. Maintenance may need to be performed on the ATMs, which include the replacement of card reader belts, light bulbs, air filters, and much more. Equipment cleaning may also have to be done, based upon service agreements that are in place.
ATM Technician Career Prospects
ATM Technicians are mostly employed on a full-time basis. But sometimes, they are needed for repair on weekends and holidays which may result in overtime work opportunities. There are some of the titles they can have after having a job in the concerned department.
- Technical Support
- Program Head - ATM Deployment
- ATM Instrument Technician
- Head - ATM Field Services
- Technical consultant - Trainee
ATM Technician Salary
Initially, ATM Technicians can earn a salary ranging from Rs.15,000 to Rs.20,000 per month. Their monthly salary increases as their work experience increases. Sometimes they can also earn on a part-time basis on an hourly basis in their free time.
